Contact Us

We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.

  • LOST AND/OR STOLEN:
    • If you suspect your card has been lost and/or stolen, please call our customer call center at 1-330-664-4700 immediately.

  • PHONE

    • Customer Service
      • 1-330-664-4700

    • MAILING
      • Towpath Credit Union Financial Services
        2969 Smith Rd
        Fairlawn, OH 44333

    • DISPUTE A TRANSACTION:
      • If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant, complete the MasterCard Dispute Form and mail to:

      • Mail:
        • Towpath Credit Union Financial Services
          2969 Smith Rd
          Fairlawn, OH 44333
        You may also call our customer call center at 1-330-664-4700 if you have further questions.

    • IF YOU SUSPECT FRAUD:
      • Call 1-330-664-4700 immediately to report any fraud. Complete the Fraud Affidavit and mail to:

      • Mail:
        • Towpath Credit Union Financial Services
          2969 Smith Rd
          Fairlawn, OH 44333